This Privacy Policy document is published by 96m and applies to all players, visitors, and users of our platform in 96m.bar, including the 96m mobile app for Android and iOS.
We understand that personal data is both sensitive and valuable. As a platform operating in Malaysia, we comply with strict data protection standards and are committed to being fully transparent about how we handle your information. If you have any questions after reading this document, our support team 96m available to assist via the in-platform live chat.
Our Commitment: 96m never sells players' personal data to any third party for marketing or commercial purposes. Your data is used solely for the purposes stated in this Privacy Policy.
01Information We Collect
96m collecting various types of personal data depending on how you interact with our platform. In general, the data we collect falls into three main categories:
Information you provide directly:
- Full name, date of birth and national ID or passport number (for the KYC process)
- Email address, phone number, and residential address
- Bank account or digital wallet details for deposit and withdrawal purposes
- Verification documents uploaded during the KYC process, such as a copy of your ID card or utility bill
- Information you provide when contacting our support team
Automatically collected information:
- IP address, browser or device type and version used
- Platform usage data including games played, bets placed, and session duration
- Financial transaction logs including deposits, withdrawals and account balance
- General location data based on IP address for security and compliance purposes
- Cookie data and other tracking technologies as described in section 6
Information from third parties:
- Identity verification data from approved third-party KYC service providers
- Payment verification information from the payment processors we use
- Security data from fraud prevention service providers
| Data Categories |
Example Information |
Primary Purpose |
| Identity Data |
Name, IC, date of birth |
KYC, age verification |
| Contact Data |
Email, phone, address |
Communications, support |
| Financial Data |
Bank account number, e-wallet |
Deposits, withdrawals |
| Usage Data |
Game logs, betting, sessions |
Security, improvements |
| Technical Data |
IP, device, browser |
Security, diagnostics |
02How We Use Your Data
Every use of personal data by 96m having a clear and lawful purpose. We use your data to:
- Account management: Creating, verifying and managing your 96m account, including KYC processing and age verification.
- Transaction processing: Processing deposits and withdrawals securely and promptly via your preferred payment method.
- Service delivery: Providing you with access to games, promotions, bonuses and all features of the 96m platform.
- Security and fraud prevention: Detecting and preventing suspicious activity, unauthorised access and all forms of fraud.
- Legal compliance: Fulfilling legal obligations including anti-money laundering (AML) requirements and financial reporting.
- Customer support: Processing and resolving your enquiries, complaints and support requests more efficiently.
- Platform improvement: Analysing usage patterns to improve user experience and develop better new features.
- Marketing communications: Sending information about the latest promotions, bonuses and offers — only if you have given consent to receive them.
Marketing Communication Preferences: You may opt out of marketing emails at any time through your account settings or by clicking the "unsubscribe" link in any marketing email you receive from 96m.
03Legal Basis for Data Processing
96m processing your personal data based on one or more of the following valid legal bases:
- Contract execution: Processing necessary to fulfill the service agreement between you and 96m — including account management and transaction processing.
- Legal obligations: Processing required to comply with applicable laws, including KYC and AML requirements mandated by the relevant authorities.
- Legitimate interests: Processing required for legitimate business interests such as platform security, fraud prevention, and service improvement.
- Consent: For specific purposes such as marketing communications, where we require your explicit consent, which may be withdrawn at any time.
04Data Sharing with Third Parties
96m not selling or renting your personal data to any third party. However, we share data in the following limited situations:
- Service providers: Third parties that help us operate the platform, including payment processors, KYC service providers, cloud computing providers, and customer support service providers. All parties are bound by strict confidentiality agreements.
- Game providers: Information that must be shared with game providers to process your wagers and verify game results.
- Authorities: When required by law, court order, or a valid request from law enforcement authorities.
- Business transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets — with prior notice given to users.
Important Note: Any third party that receives 96m user data is contractually bound to use that data solely for the specified purpose and must maintain security standards equivalent to our own.
05Data Storage and Security
The security of your personal data is the top technical priority at 96m. We implement multiple layers of security measures to protect your data:
- Transit encryption: All data transmitted between your device and 96m's servers is protected with 256-bit SSL/TLS encryption — the same banking-grade security standard.
- Storage encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form on our servers.
- Access controls: Access to personal data is restricted to staff who genuinely require it for work purposes, with full audit logs maintained.
- Continuous monitoring: A 24/7 security monitoring system that detects and responds to any suspicious threats or access attempts.
- Penetration testing: Independent security audits are conducted regularly to identify and address any vulnerabilities in our systems.
Data retention period: 96m retains your personal data for as long as your account is active or as needed for service purposes. Following account closure, certain data may be retained for the period required by law (typically five to seven years) for compliance and audit purposes.
06Cookies and Tracking Technologies
Platform 96m using cookies and similar tracking technologies to enhance your user experience and ensure account security. The types of cookies we use include:
- Necessary cookies: Cookies required for the platform to function properly, such as maintaining your login session. These cookies cannot be disabled.
- Performance cookies: Collecting anonymised data on how visitors use the platform to help us improve usability.
- Security cookies: Used to identify suspicious activity and protect your account from unauthorised access.
- Preference cookies: Saving your preferences such as language, display settings and favourite games for your convenience.
You can manage cookie settings through your browser; however, please note that disabling certain cookies may affect platform functionality.
07Your Rights as a Data Subject
As a platform user 96m, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team:
Right of Access
Request a copy of the personal data we hold about you in a readable format.
Right to Rectification
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data under certain circumstances permitted by law.
Right to Object
Object to the processing of your data for specific purposes such as direct marketing.
Right to Portability
Request your data in a structured format that can be transferred to another service provider.
Right to Restriction
Request restriction of your data processing under certain circumstances during an investigation or review.
How to Exercise Your Rights: Contact the 96m support team via live chat on the platform or email
[email protected]. We will process your request within 30 working days. In complex cases, this period may be extended with prior notice to you.
08Child Data Protection
Platform 96m is intended for users aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover or are notified that data belonging to a child under the age of 18 has been collected without parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.
If You Suspect a Minor Is Using the Platform:
Please contact the 96m support team immediately via the in-platform live chat. We take child protection seriously and will act swiftly on any report received.
09Cross-Border Data Transfer
In operating platform operations 96m, your personal data may be transferred and processed outside Malaysia, particularly in the context of cloud computing services and international service providers that we use.
When such cross-border data transfers occur, 96m ensuring that:
- Data recipients adhere to data protection standards equivalent to or higher than those practised in Malaysia.
- Appropriate data transfer agreements, including Standard Contractual Clauses, are implemented where applicable.
- Your data is not transferred to countries without an adequate level of data protection without additional safeguards in place.
10Privacy Policy Amendment
96m reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business developments. When significant amendments are made, we will:
- Displaying a clear notice on the platform and/or sending email notifications to registered users.
- Updating the "Last Updated" date at the top of this document.
- In the case of significant amendments, requesting renewed consent from users where necessary.
Continued use of the platform 96m after any amendments to this Privacy Policy are considered your acceptance of those amendments. We encourage you to review this page periodically.
Current Version: This Privacy Policy version 2.4 was last updated on Jun 2026. Any enquiries may be directed to our support team via live chat on the 96m platform.